River City Cat Clinic

2617 Riverside Blvd
Sacramento, CA 95818

(916)441-4727

rivercitycatclinic.com

HOSPITAL POLICIES

 

  Appointments     

  We require appointments for all doctor examinations. We ask that you arrive on-time and call us asap if you need to cancel your appointment. We reserve approximately 30 minutes for you and your pet. If you arrive late, we may not be able to address all of your concerns. If you arrive more than 10 minutes late, we may ask that you reschedule your appointment. We strive to keep our schedule on-time. Occasional delays may occur. We do see daytime emergencies. Life threatening emergencies take priority over scheduled appointments and may create an unexpected delay. We apologize in advance for any inconvenience this may cause to you. 


  Payment       

 Payment is expected at the time services are rendered. Hospitalized patients require a deposit at the time of admittance. For your convenience, we accept cash, check, ATM, and most major credit cards. We do not have any payment plan options available.  

  Hospitalization   

We are a daytime veterinary practice. We do not have 24 hour staff on site overnight or on weekends. Patients that require intensive overnight care may be referred to a 24 hour care facility. 

 Prescription Refills     

 We ask that you call 24 hours in advance for any refills. Every prescription requires an overview of your pet's recent medical history and a doctor's authorization. 

  Privacy     

We do not collect or give out any information to any third party vendors or internet businesses.  No information will ever be disclosed to outside parties from us or our web site hosting company at www.evetsites.com. River City Cat Clinic recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site. Your privacy is also protected in our hospital.  At no time is any information given out about the client or the pet without the consent of the owner.

Please note we are required by law to report the following:

Rabies vaccinations administered to the City of Sacramento.  
Controlled substances dispensed to the US Drug Enforcement Agency (DEA).

The DEA requires all pharmacies (human and veterinary) to report who was dispensed a controlled drug, what drug and how much, and the birthdate of the person receiving the drug. In veterinary medicine, this means we must report the owner's birthdate to the DEA. They use this information to regulate controlled drugs and monitor for abuse. We appreciate your cooperation in this matter. If you do not wish to provide us with your birthdate, we will not be able to dispense controlled medications to your pet from our facility.